Protecting your privacy is of utmost importance at Tambo Travel. In accordance with Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA), we follow strict guidelines involving the collection, use and disclosure of your personal information. Your trust is valuable to us and we are committed to maintaining the confidentiality and security of your data during your travel bookings and interactions with us. Please be assured that we fully comply with PIPEDA regulations and handle your information with the utmost care.

Personal information we collect

We may receive, use and store the following categories of personal information, which we have grouped below:

• Identity data includes first name, last name, username or similar identifiers.
• Financial data includes bank account and payment card details.
• Technical Data includes Internet Protocol (IP) addresses, your Sign In data, browser type and version, time zone setting and location, browser plug-in type and version, operating system and platform, and other technology on the device you use to access the Site. When you use a mobile device to access the Services, this Technical Data may include the type of mobile device you are using, your mobile device unique identifier, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using, the unique device identifier and other diagnostic data.
• Personal Data Data includes your username and password, information about purchases or Orders you make, company engagement activities you do such as phone calls, emails or web pages you visit, your preferences, feedback and survey responses.
• Audio and video data includes voice recordings of your calls to us and video footage and photographs that may be taken of public areas of our premises, to the extent permitted by law.
• Electronic data includes records of online chats, text messages or text messaging between you and Ten Pao Tours, or photos, videos, multimedia or messages or content you provide on the website, such as reviews, customer service requests, survey responses, images, testimonials, Social Media profiles, etc., to the extent permitted by law.
• Usage data includes information about how you use our website, products and services. This Usage Data may include the pages from which you access our Services, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Geolocation Data includes your geographic location, provided that you have configured your device to allow us to collect such information;
• Marketing and Communications Data includes your preferences for receiving marketing from us and our third parties and your communication preferences, as well as inferences about Us preferences, characteristics, behaviors and attitudes.
• Recruitment data includes:
  • Contact information (including name, postal address, email address and telephone number)
  • Information you provide through our application process, including name, title, address, telephone number, personal email address, date of birth, gender, employment history, qualifications and previous salary and benefits (where provided).
  • Your referee details and medical records.
• We may also collect health data about you. Specifically, we may collect the following data:
  • Any health conditions you have;
  • Your Covid-19 vaccination status;
  • Your dietary requirements.
  • Inferences about your interests and preferences may be inferred or created from the information listed above
  • The amount and type of information we collect, use or disclose is limited, as far as possible, to what is needed to fulfill the purposes described below. We collect personal information by fair and lawful means and, where appropriate, directly from you.

Privacy Policy for SMS Data Sharing

How long we retain your personal information

Disclosure of Personal Information

In order to provide our services and operate our business effectively, we may need to share your personal information as required by law. We may share your personal information with the following categories of recipients:

• Ten Pao Travel
• Third party service providers who perform services on our behalf to help deliver our services to you, including IT and systems management services, marketing service providers, data analytics providers, advertising partners, recruitment agencies.
• Third party ticketing providers may receive your personal data in order to provide services to you. For example, if you purchase a package that includes a product from a company other than a Ten Pao Travel Group company ("Ticket Provider"), your personal data may be shared in order to make your purchase. Once personal information is shared with the Ticket Provider, that information will be subject to the Ticket Provider's Privacy Policy.
• Professional advisors, including lawyers, bankers, auditors and insurance companies.
• Regulatory and other authorities as required by law
• We may choose to sell, transfer or merge our business or assets with a third party. Alternatively, we may seek to acquire other businesses or merge with them. If our business changes, the new owners will have the right to use your personal information in the same manner as described in this Privacy Statement.
• We require all group companies and third party service providers to respect the security of your personal information and to treat it in accordance with the law. We do not allow third party service providers to use your personal data for their own purposes and only allow them to process your personal data for specific purposes in accordance with our instructions. Once the data is transferred, your personal data will be subject to the Ticket Provider's Privacy Policy.

Consent

Your Rights

Depending on your location, individuals in Canada may have certain rights with respect to their personal information under applicable privacy and data protection laws, subject to a number of limitations and restrictions under such laws, which may include:

• Access, correct, rectify or update their personal information;
• Withdraw consent to continue to collect, use or disclose personal information, subject to legal or contractual limitations and reasonable notice;
• To obtain information about Us policies and practices regarding the handling of personal information; and/or
• raise questions or challenges about Us compliance with applicable privacy and data protection laws with the persons designated as responsible for our compliance with such laws.
• Please note that you may be required to provide appropriate identification in order to exercise your rights under applicable privacy and data protection laws, including with respect to requests to access or correct your Personal Information.

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