It is your responsibility to read all information and statements related to any product on the Ten Pao Travel Ordering Platform before ordering it, including but not limited to: product price, itinerary details, departure location, tour details, pre-trip information, cancellation and refund policy and other information related to the product. By placing your order, we will assume that you have carefully read, fully understood and fully agree to all of the above information relating to the product.
When you place an order, please ensure that you leave correct and unobstructed contact information, including but not limited to cell phone, telephone, email, etc.. If the trip information is not communicated to you in time due to lack of contact information, or failure to check messages and emails in time, or failure to respond to emails we send you, the resultant cost or responsibility will not be borne by Ten Pao Travel Ordering.
You should choose the destination activity products within the scope of your own risk control and be responsible for your own safety; if you participate in the destination activity products with risk (including but not limited to: snorkeling, surfing, rafting and other water activities as well as horseback riding, rock climbing, mountaineering and other high-risk activities) or suffer from a condition that is not suitable for travel and tourism (including but not limited to: malignant tumors, cardiovascular disease, hypertension, respiratory diseases, epilepsy, pregnancy, mental illness, physical disability, diabetes, infectious diseases, chronic disease health impairment), must go to the medical institution before booking their own physical examination to ensure that their own physical conditions to be able to complete the activities of the project. Tianbao is not responsible for any personal accidents and adverse consequences caused by this. You must be an individual aged 18 or above. If you are under 18 years old, you may participate in the trip under the guidance of your parents or legal guardians. Some hotels require guests to be 21 years of age or older to be able to CHECK IN individually, and we will note this in the tour requirements.

• In the event of special circumstances beyond our control (such as transportation delays, acts of God, wars, coups, bad weather, typhoons, earthquakes, tsunamis, loss of documents, strikes, etc.), the additional expenses or losses incurred will not be related to this website and customers shall not use this as an excuse to request for refunds or any compensation.
• The terms and conditions of all hotel or transportation ticket products are subject to the final announcement of the relevant hotels and agents.
• In case of special circumstances, this website reserves the right to make changes to the tour itinerary to ensure the safety and comfort of the tour participants.
• Ten Pao Travel Online Mall reserves the right to disqualify any member of the tour, the fees paid will not be refunded, and all actions taken by the member after leaving the tour have nothing to do with the Company.